All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours of the purchase. Once the item is crafted, printed, packed and/or the shipping process has started, it can no longer be cancelled. Please make sure you contact us directly for further assistance if required.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one if and only if you have a valid reason to proceed. We want to provide a great customer experience and if you have any questions, doubts or concerns regarding refunds please write us before filing for a refund.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
All or some of the following apply for “no refund” policy.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address or the item in question is not legal in your country/state)
- Your order did not arrive due to exceptional circumstances outside the control of supercomicsonline (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of supercomicsonline.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.